GhostBed mattress review: pros and cons, review

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GhostBed is an online bed-in-a-box retailer whose CEO, Marc L. Werner, has been in the mattress industry for nearly two decades.

The original GhostBed mattress was launched in 2015. Since then, the company has developed and released several other sleep products, including the GhostBed Luxe mattress and an adjustable mattress base.

But how does the company compare to other bed-in-a-box retailers? This article takes a closer look at GhostBed, outlining the company’s policies and providing a brief overview of each of its mattresses.

Here is our price guide for the mattresses listed below. All prices are based on queen sizes.

  • $ = under $1,300
  • $$ = $1,300–$2,200
  • $$$ = over $2,200

GhostBed has four mattress models, each with a different feel and construction. Here is a brief overview of each model.

The GhostBed Classic mattress

  • Price: $
  • Type: foam
  • Height: 11 inches
  • Good for: all sleeping positions

This full foam mattress is GhostBed’s entry-level model. The medium-firm surface is ideal for all sleep types. It also offers excellent movement isolation as it is made entirely of foam.

Reviewers say they like the mattress but are concerned about its durability, a common concern with foam mattresses. Some people say they have experienced premature sagging after a little over a year of owning the mattress.

While some people say the mattress has improved their back pain, others complain that the surface has made it worse.

Buy the GhostBed Classic mattress online.

GhostBed Flex mattress

  • Price: $$
  • Type: hybrid
  • Height: 13 inches
  • Good for: all sleeping positions

The GhostBed Flex mattress is a hybrid mattress that combines gel memory foam comfort layers with a coil base. With a hardness of 6 to 7 on a 10-level hardness scale, the middle mattress should be suitable for all sleeping positions.

Customers appreciate the cooling design in the test. However, reviewers have mixed feelings about the firmness. Some find it too hard while others find it too soft.

Customers also complain that the mattress lacks proper edge support.

Buy the GhostBed Flex mattress online.

GhostBed Luxe mattress

  • Price: $$$
  • Type: foam
  • Height: 13 inches
  • Good for: back and side sleepers

The GhostBed Luxe mattress is slightly softer than the Classic and Flex mattresses and is described as a medium soft mattress with low motion transfer and cooling ability.

Some reviewers say the mattress is firmer than expected. Other reviewers say they’re impressed with the mattress’ ability to keep them cool – some even going so far as to say it gets rid of their night sweats.

Buy the GhostBed Luxe mattress online.

GhostBed 3D matrix mattress

  • Price: $$$
  • Type: hybrid
  • Height: 12 inches
  • Good for: side sleepers

The 3D Matrix is ​​the softest mattress in the GhostBed range. It is designed to provide both pressure point relief and temperature regulation.

Reviewers say the mattress is comfortable, but they comment that it’s not quite as cool as they were hoping. Some reviewers note that the mattress feels firmer than expected.

Buy the GhostBed 3D Matrix Mattress online.

You can buy a GhostBed mattress on the GhostBed website. The mattresses are also available online at Amazon, Costco and other popular retailers.

Not sure how to choose between GhostBed’s four models? Here’s what to consider when choosing.

motion transmission

Being woken up in the middle of the night by a partner tossing and turning is nobody’s idea of ​​a good time. If you sleep next to someone else, consider a low-transmission mattress.

Ghostbed sells both full-foam and hybrid mattresses, but full-foam mattresses tend to isolate movement better than those that contain coils.

strength

GhostBed offers different degrees of mattress firmness, from plush to medium firm. When deciding on the degree of hardness, consider your personal preferences.

Your preferred sleeping position also plays a role. Do you like to sleep on your side? A mattress that is too hard can cause uncomfortable pressure points. Do you prefer to sleep on your back or on your stomach? A medium firm mattress can give you the support you need.

But remember, firmer isn’t always better—unless you personally enjoy a super firm mattress. If you’re not sure what works best for you, 2015 research showed that medium-firm mattresses are generally comfortable for most people.

cooling properties

Some GhostBed mattresses regulate temperature better than others. If you want to sleep hot and avoid sweaty nights, choose a model with a cooling function.

GhostBed has a Better Business Bureau (BBB) ​​rating of F. You can find numerous customer complaints about the company on the BBB website and elsewhere, such as Consumer Affairs.

Common problems that appear in complaints are:

  • Delays in Receiving Refunds
  • complicated, annoying returns process
  • bad customer service
  • risk-free returns, which are not truly risk-free and require a hefty restocking fee
  • quality issues
  • delivery delays

In terms of transparency, the company’s website says the mattresses are made in the United States by Nature’s Sleep. The mattresses are CertiPUR-US certified, which means they are free from harmful chemicals and have low VOC (volatile organic compound) emissions.

Reviews on the GhostBed website are generally positive. Reviewers mention that they like the mattresses and find them comfortable.

Most negative reviews and customer complaints on sites like BBB or Consumer Affairs are related to poor customer service. Customers say the company isn’t making it clear that there are return exceptions during the COVID-19 pandemic.

Some reviewers say they had trouble getting their money back after returning their mattress. People also mention that customer service is difficult to get in touch with and emails often go unanswered.

GhostBed offers free shipping within the continental United States. According to the company website, shipping takes 3 to 5 working days. Mattresses are vacuumed and compressed in a box. The company claims that the mattress decompresses almost instantly.

White glove delivery is available for an additional fee. This includes setting up your new mattress and removing your old one.

It’s fairly common for a full-foam mattress to give off odors out of the box, but some mattresses smell stronger than others. Some customers have complained of outgassing from GhostBed mattresses.

GhostBed has a 101 night sleep test. There is a notice on the GhostBed website about sleep testing exceptions, which can make it difficult to determine if you can take advantage of the policy.

The policy reads: “Order errors, sizing issues, financing, cancellations/cancellation requests and changes in circumstances are not part of the sleep trial and will void your right to a refund.”

You must also try the mattress for at least 30 nights before initiating a return. While GhostBed says refunds typically take 3 days to process, many customers complain that refunds take much longer or are not processed at all.

During the COVID-19 pandemic, some customers say they have been denied a refund because the company is currently refusing returns.

Customers must also find an appropriate place to donate their mattresses that are no longer needed and receive a clearly marked receipt from the non-profit organization concerned.

Where are GhostBed mattresses made?

GhostBed mattresses are made in the USA.

How long does it take for a GhostBed mattress to expand?

GhostBed says you’ll be able to sleep on your new mattress “almost immediately”. However, it can take anywhere from a few hours to a full day for the mattress to fully expand.

For the most comfortable sleep, you may want to wait for the mattress to expand to its full size before sleeping on it.

Do GhostBed mattresses smell?

There may be a slight odor when you first unpack your GhostBed mattress. The smell is from the chemicals in the foam and should go away within a few days.

While GhostBed mattresses might pass quality tests, we’re not sure about the company itself. The numerous customer service complaints on third-party review sites are a red flag.

Thankfully, with so many companies in the bed-in-a-box game, there are many other mattress options on the market.

Steph Coelho is a freelance writer with chronic migraines with a particular interest in health and wellness. When she’s not clicking away on her keyboard, she’s probably deep in a good book.



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